1. Choosing your channel
According to the research, almost three quarters of the companies experimenting with social media claimed they used LinkedIn the most (73%), compared to Facebook (64%) and Twitter (63%). Before setting up multiple accounts that might go unused or worse, unnoticed, it’s important to understand who your target audience is and where they are currently interacting.
2. Being clear and consistent
Social networks can be an important channel to raise brand awareness and even gain new customers, so it’s essential to be clear and consistent with what you say online. But remember, social media is about interacting as a person not a brand, so don’t be afraid to be yourself!
3. Complementing the ‘old’ with the ‘new’
Remember that social media does not exist in isolation. Have a look at your existing marketing activities and think about how social media can be used to enhance or complement them. For example, social networks can be a great forum to gather feedback on both products and industry issues, which can be used to support market research projects.
4. Listening!
Online communities are about two-way conversation, not just selling. It’s important to listen and respond to feedback, and offer help and advice - don’t simply push out sales messages. In the long term, having real conversations with your customers is more likely to gain you their respect and loyalty.
If you think we’ve missed a trick or two, please share your experiences and top tips for using social media in the comments section below.
---------------------------------------------------
Printed From: http://www.articlealley.com/article_1892697_11.html